This Privacy Policy explains what information Xenkloud Pulse ("we," "us") collects, how we use it, and how we protect it.
1. What we collect
| Data | Why we collect it |
|---|---|
| Name and email address | To create your account, deliver reports, and communicate with you |
| AWS access key and secret key (read-only) | To retrieve your cloud cost and usage data |
| Payment information | Processed entirely by Stripe — we never see or store your card details |
| Approximate monthly budget | To calculate whether you're pacing on or over budget in your reports |
| Feedback and support messages | To improve the Service and respond to you |
2. How we protect AWS credentials specifically
- Credentials are encrypted before being stored, using industry-standard symmetric encryption.
- Only automated processes required to generate your reports access the decrypted values — not stored or transmitted in plain text at rest.
- We request read-only access only. We never ask for or require credentials capable of modifying your infrastructure.
- When you cancel your subscription, we deactivate further processing and delete your stored credentials within [30] days upon request.
3. How we use your information
We use your information solely to operate the Service: generating and delivering your reports, processing payment via Stripe, responding to support requests, and improving the product based on feedback. We do not sell your data to third parties.
4. Third parties we rely on
- Stripe — payment processing. See Stripe's own privacy policy for how they handle payment data.
- Amazon Web Services (AWS) — your own cloud account, accessed via the read-only credentials you provide.
- Our email provider (IONOS) — used to deliver reports and respond to inquiries.
5. Data retention
We retain your account information for as long as you remain subscribed, and for a reasonable period afterward for accounting and legal purposes. AWS credentials are deleted upon request following cancellation.
6. Your rights
You may request a copy of the personal information we hold about you, request corrections, or request deletion of your data, by emailing hello@xenkloud.com. We will respond within a reasonable timeframe.
7. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email or a notice on our website.
8. Contact
Questions about this policy can be sent to hello@xenkloud.com.